Shipping policy
Thank you for shopping at Altadena Merch! We aim to provide you with the best shopping experience, including clear and transparent shipping policies. Please review the details below to understand how we process and ship your orders.
Processing Time:
- All orders have a processing time of 2-7 business days. During this period, our team customizes and prints your chosen items with the utmost care and attention to detail.
Shipping Costs:
- For orders totaling $0-$49.99: $5.00 shipping fee
- For orders totaling $50-$99.99: $10.00 shipping fee
- Orders of $100 and over: Free shipping
Shipping Time:
- Most orders, excluding organic cotton apparel, typically take 2-5 business days for shipping. We work with reliable carriers to ensure your items reach you promptly.
Organic Cotton Apparel:
- Please note that organic cotton apparel has a longer shipping time of 10-30 days due to the environmentally conscious and specialized nature of production. We appreciate your patience and commitment to sustainable choices.
Order Tracking:
- Once your order is shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the progress of your package as it makes its way to you.
International Shipping:
- At this time, we only ship within the United States. For international shipping inquiries, please contact our customer service team at altadenamerch@gmail.com.
Shipping Delays:
- While we strive to ensure your orders reach you on time, there may be unforeseen circumstances, such as holidays or extreme weather conditions, that could cause delays. In such cases, we will keep you informed and work diligently to minimize any inconvenience.
At Altadena Merch, we value your satisfaction and are dedicated to making the shipping process as smooth as possible. If you have any further questions or concerns regarding shipping, feel free to contact our customer service team at altadenamerch@gmail.com. Thank you for shopping with us!